Support
Contact
Email team@geniemotorsport.com. Include your name, the email you sign in with, your team, and what you were doing. We aim to reply within [RESPONSE TIME, e.g. two working days]. On race weekends, say so in the subject line.
Questions
I can't sign in
- Use the email address your team invited. A different address will not see your team.
- Choose "Forgot password" on the sign-in page to reset it.
- Check your phone's clock and connection, then try again.
- Still stuck? Email us with the email address you used.
I don't see my team
- Ask your team owner to confirm they invited the email address you signed in with.
- Open your invitation email and accept it. Invitations can expire; ask the owner to send a new one.
- Check you are signed in with the right address, not a second one.
- If you are a driver, your team may not have shared the meeting with you yet. Ask your team manager.
How do I delete my account?
In the app or on the web: Profile, then Your data, then Delete my account. Your account is deleted 7 days after you confirm, and you can cancel until then. See the account deletion page: https://my.racegenie.app/delete-account
How do I get a copy of my data?
In the app or on the web: Profile, then Your data, then Export my data. We email you when the zip is ready.
Notifications
- In the app, Profile has your reminder settings. Turn reminders off there.
- Make sure notifications are allowed for myRaceGENIE: iPhone Settings, then Notifications, then myRaceGENIE.
- Notifications need a connection. Teams choose whether an announcement goes by phone, email or both.
- Nothing arriving? Sign out and in again. That registers your phone again.
Which app versions are current?
| App | Current version | Needs |
|---|---|---|
| myRaceGENIE (iPhone) | 1.0.0 | [MIN iOS VERSION] |
| raceGENIE (Mac) | [VERSION] | [MIN macOS VERSION] |
The version is in the app at the bottom of Profile, under About. Update through the App Store (iPhone). For the Mac app, download the latest from racegenie.app.
Can I download the aerial images?
No. Bluesky aerial imagery can be viewed in the app only.
Do you sell my data?
No. See the privacy policy.
How do I report a problem with my data or a security issue?
Email team@geniemotorsport.com with "Data" or "Security" in the subject.
Legal
- Privacy policy: https://my.racegenie.app/privacy
- Terms of use: https://my.racegenie.app/terms
- Cookie notice: https://my.racegenie.app/cookies
- Deleting your account: https://my.racegenie.app/delete-account